PECO PECO Customer Service & Billing Operations 2 — Questions and Answers
Question 1: PECO's territory primarily serves which geographic region of Pennsylvania?
- Southeastern Pennsylvania, including Philadelphia and surrounding counties (Correct answer)
- Western Pennsylvania, centered on Pittsburgh
- Central Pennsylvania, including Harrisburg
- Northeastern Pennsylvania, including Scranton
Correct answer: Southeastern Pennsylvania, including Philadelphia and surrounding counties
PECO serves southeastern Pennsylvania, including the City of Philadelphia and surrounding counties such as Montgomery, Bucks, Chester, and Delaware.
Question 2: Which meter reading method does PECO primarily use to collect usage data from residential customers without requiring a physical visit?
- Advanced Metering Infrastructure (AMI) / Smart Meters (Correct answer)
- Manual dial reading by field technicians
- Estimated billing based on prior-year usage only
- Automated phone IVR self-reporting
Correct answer: Advanced Metering Infrastructure (AMI) / Smart Meters
PECO uses Advanced Metering Infrastructure (AMI), commonly called smart meters, to remotely collect usage data at frequent intervals.
Question 3: A PECO customer is switching to a competitive electric generation supplier (EGS). Which portion of the bill will PECO continue to provide?
- Distribution (delivery) charges (Correct answer)
- Generation supply charges
- Both generation and distribution
- Neither; the EGS handles the entire bill
Correct answer: Distribution (delivery) charges
Under Pennsylvania's Electric Choice Act, PECO retains responsibility for distribution (wiring and delivery) regardless of which EGS a customer selects.
Question 4: What does the acronym 'EGS' stand for in the context of Pennsylvania electric deregulation?
- Electric Generation Supplier (Correct answer)
- Energy Grid System
- Electric Grid Substation
- Electrical Ground Standard
Correct answer: Electric Generation Supplier
EGS stands for Electric Generation Supplier, the term used in Pennsylvania for competitive companies licensed to sell electricity generation to retail customers.
Question 5: Under PECO's payment arrangement policy, what is the primary eligibility criterion for a customer to enter a payment agreement to avoid termination?
- The customer must demonstrate an inability to pay the full balance at once and make a good-faith down payment (Correct answer)
- The customer must have no prior payment arrangements within five years
- The customer must enroll in autopay as a condition of the agreement
- The customer must have the account in service for fewer than 12 months
Correct answer: The customer must demonstrate an inability to pay the full balance at once and make a good-faith down payment
Payment arrangements are generally available to customers who cannot pay in full and are willing to make a down payment and commit to ongoing monthly installments.
Question 6: Which PECO customer notification is required by Pennsylvania PUC rules before electric service can be terminated for non-payment?
- A written termination notice at least 10 days before the scheduled shut-off date (Correct answer)
- A verbal warning 24 hours before termination
- An email notice 30 days before termination
- A certified mail notice 60 days before termination
Correct answer: A written termination notice at least 10 days before the scheduled shut-off date
Pennsylvania regulations require a written 10-day advance termination notice to give customers the opportunity to pay or arrange an alternative before service is cut.
PECO PECO Customer Service & Billing Operations 2
PECO's territory primarily serves which geographic region of Pennsylvania?