PCV Passenger Safety & Duty of Care

Question 1

What is a PCV driver's primary duty of care towards passengers?

Accepted Answer

To transport passengers safely, ensuring all relevant safety precautions are observed and passengers are not put at risk

Answer

To get passengers to their destination as quickly as possible

Answer

To ensure the timetable is kept regardless of conditions

Answer

To maintain passenger comfort above all other considerations

Question 2

What should a PCV driver do before driving away from a bus stop?

Accepted Answer

Ensure all passengers are seated or holding a support, check mirrors to confirm the door is clear, and check no passengers are still boarding

Answer

Immediately close the doors and drive away

Answer

Only check that the doors are closed — passenger seating is their responsibility

Answer

Signal and move away quickly to maintain schedule

Question 3

A passenger appears to be in medical distress on the bus. What should the PCV driver do?

Accepted Answer

Stop the vehicle safely at the earliest opportunity, provide first aid if trained, call 999, and keep calm to reassure other passengers

Answer

Continue to the next stop and call emergency services from there

Answer

Ask other passengers if anyone is a doctor

Answer

Only stop if the passenger is unconscious

Question 4

What is the legal maximum number of standing passengers on a local service bus?

Accepted Answer

Determined by the vehicle's Certificate of Initial Fitness (CoIF) or type approval — must not exceed the operator-licensed number

Answer

Eight per metre of aisle width

Answer

No standing passengers are permitted on any service

Answer

Unlimited standing if seats are full

Question 5

A passenger boards with a pushchair and wants to use the pushchair space. What is the driver's responsibility?

Accepted Answer

Ensure the pushchair is properly positioned in the designated area and the brakes are applied — the parent/carer is responsible for securing it

Answer

The driver has no responsibility once the passenger is on board

Answer

Carry the pushchair for the passenger

Answer

Refuse entry to passengers with pushchairs unless folded

Question 6

Under what circumstances should a driver refuse entry to a passenger?

Accepted Answer

When a passenger is behaving dangerously, is excessively intoxicated, or poses a threat to the safety of others

Answer

When a passenger does not have the correct change

Answer

Whenever the bus is at full seated capacity

Answer

At the driver's personal discretion for any reason