PCV Passenger Safety and Care 2

Question 1

What is the legal requirement for a PCV driver regarding passenger announcements on coach journeys?

Accepted Answer

Drivers must inform passengers about seatbelt requirements and the location of emergency exits

Answer

PCV regulations require drivers to inform passengers about seatbelt use and emergency exit locations.

Question 2

A passenger asks you to carry their mobility scooter in the luggage hold. What should you consider?

Accepted Answer

Check your operator's policy, the scooter's weight, battery type, and secure storage requirements

Answer

Carrying mobility scooters requires checking operator policy, weight limits, battery safety, and secure storage.

Question 3

During a long coach journey, how often should the driver offer comfort breaks?

Accepted Answer

Approximately every 2 hours, depending on journey length and passenger needs

Answer

Comfort breaks should be offered approximately every 2 hours on longer journeys.

Question 4

A passenger with a guide dog boards your bus. Under what circumstances can you refuse to carry the dog?

Accepted Answer

You cannot refuse unless you have a valid medical exemption certificate

Answer

Assistance dogs must be carried unless the driver has a formal medical exemption. Refusal is unlawful discrimination.

Question 5

What should a PCV driver do if they suspect a child passenger is travelling alone and may be at risk?

Accepted Answer

Allow the child to continue, but discreetly inform your control room for safeguarding reporting

Answer

Report your concerns through proper channels. Do not put a vulnerable child off alone.

UK PCV Theory Practice Test