PCT Communication Skills 4

Question 1

A confused patient keeps calling out for help but has no immediate clinical need. The BEST response is to:

Accepted Answer

Approach calmly, reassure the patient, and notify the nurse of the behavior

Answer

Calm reassurance addresses the patient's distress while notifying the nurse ensures proper clinical evaluation.

Question 2

Which action demonstrates active listening during patient interaction?

Accepted Answer

Nodding, maintaining eye contact, and summarizing what the patient said

Answer

Active listening involves giving full attention, using affirmative gestures, and reflecting back what was heard.

Question 3

When communicating with a pediatric patient, the PCT should:

Accepted Answer

Use simple, age-appropriate language and include the child's caregiver

Answer

Age-appropriate language and caregiver inclusion reduce fear and improve cooperation in pediatric patients.

Question 4

A patient expresses a cultural or religious concern about a procedure. The PCT should:

Accepted Answer

Listen respectfully and report the concern to the nurse or physician

Answer

Respecting cultural and religious beliefs is part of patient-centered care; concerns must be escalated to licensed staff.

Question 5

The purpose of 'read-back' or 'repeat-back' in verbal communication is to:

Accepted Answer

Verify the accuracy of information received verbally

Answer

Read-back confirms that verbal information was received correctly and reduces the risk of errors.

PCT Practice Test