PCT Communication Skills 3

Question 1

Which of the following is an example of nonverbal communication?

Accepted Answer

Maintaining eye contact while listening

Answer

Nonverbal communication includes eye contact, facial expressions, body language, and gestures.

Question 2

A patient who speaks limited English needs instructions for a procedure. The BEST action is to:

Accepted Answer

Use a qualified medical interpreter or translation service

Answer

Professional medical interpreters ensure accurate translation without breaching confidentiality or introducing errors.

Question 3

The SBAR communication tool stands for:

Accepted Answer

Situation, Background, Assessment, Recommendation

Answer

SBAR (Situation, Background, Assessment, Recommendation) is a structured communication framework used in healthcare handoffs.

Question 4

During patient care, a PCT uses open-ended questions primarily to:

Accepted Answer

Encourage the patient to provide more detailed information

Answer

Open-ended questions prompt patients to elaborate, giving more complete information than closed yes/no questions.

Question 5

You observe a colleague speaking rudely to an elderly patient. You should:

Accepted Answer

Intervene professionally and report the behavior to the supervisor

Answer

Protecting patient dignity is everyone's responsibility; rude behavior must be addressed and reported.

PCT Practice Test