PCT Communication Skills 2

Question 1

A patient with hearing loss is admitted to your unit. What is the BEST way to communicate with this patient?

Accepted Answer

Face the patient, speak slowly and clearly, and use written notes if needed

Answer

Facing the patient and speaking clearly allows lip reading, and written backup ensures accurate communication.

Question 2

When documenting patient information, which principle is most important?

Accepted Answer

Record information as soon as possible after the event

Answer

Timely documentation ensures accuracy and reduces the risk of forgetting important details.

Question 3

A family member asks you about the patient's diagnosis. As a PCT, you should:

Accepted Answer

Tell them to ask the nurse or physician for medical information

Answer

PCTs are not authorized to disclose diagnoses; this falls within the scope of licensed healthcare providers.

Question 4

Which statement best demonstrates therapeutic communication with an anxious patient?

Accepted Answer

'I can see you seem anxious. Would you like to talk about what's bothering you?'

Answer

Acknowledging the patient's feelings and inviting them to share is the foundation of therapeutic communication.

Question 5

You notice a coworker documenting care that was not provided. You should:

Accepted Answer

Report the concern to your supervisor

Answer

Falsifying medical records is a serious legal and ethical violation that must be reported to a supervisor.

PCT Practice Test