PCC Organizational Development 3

Question 1

A project controls manager notices team members are unclear about decision-making authority. Which tool best resolves this?

Accepted Answer

RACI matrix

Answer

A RACI matrix clarifies who is Responsible, Accountable, Consulted, and Informed for each task, resolving authority ambiguity.

Question 2

Which leadership style is most appropriate when team members are highly skilled but lack motivation?

Accepted Answer

Supporting

Answer

The Supporting style (Situational Leadership) suits high-competence, low-commitment individuals by focusing on motivation and confidence.

Question 3

Organizational entropy in project controls refers to:

Accepted Answer

Tendency of systems to become disorganized without intervention

Answer

Organizational entropy describes the natural drift toward disorder; structured OD interventions counteract this tendency.

Question 4

When implementing project controls in a new organization, which stakeholder group typically presents the greatest resistance?

Accepted Answer

Middle management

Answer

Middle management often resists project controls implementation because it increases transparency and accountability for their decisions.

Question 5

Which organizational development intervention focuses specifically on improving interpersonal relationships and communication within teams?

Accepted Answer

Team building

Answer

Team building interventions directly target cohesion, trust, and communication dynamics within project teams.

(PCC) Project Controls Certification Practice Test