PCC Organizational Development 3 — Questions and Answers
Question 1: A project controls manager notices team members are unclear about decision-making authority. Which tool best resolves this?
- Gantt chart
- RACI matrix (Correct answer)
- Risk register
- Earned value report
Correct answer: RACI matrix
A RACI matrix clarifies who is Responsible, Accountable, Consulted, and Informed for each task, resolving authority ambiguity.
Question 2: Which leadership style is most appropriate when team members are highly skilled but lack motivation?
- Directing
- Coaching
- Supporting (Correct answer)
- Delegating
Correct answer: Supporting
The Supporting style (Situational Leadership) suits high-competence, low-commitment individuals by focusing on motivation and confidence.
Question 3: Organizational entropy in project controls refers to:
- Increasing budget overruns over time
- Tendency of systems to become disorganized without intervention (Correct answer)
- Schedule compression effects
- Scope growth due to stakeholder demands
Correct answer: Tendency of systems to become disorganized without intervention
Organizational entropy describes the natural drift toward disorder; structured OD interventions counteract this tendency.
Question 4: When implementing project controls in a new organization, which stakeholder group typically presents the greatest resistance?
- Executive sponsors
- Middle management (Correct answer)
- External vendors
- Project team members
Correct answer: Middle management
Middle management often resists project controls implementation because it increases transparency and accountability for their decisions.
Question 5: Which organizational development intervention focuses specifically on improving interpersonal relationships and communication within teams?
- Process consultation
- Team building (Correct answer)
- Survey feedback
- Job enrichment
Correct answer: Team building
Team building interventions directly target cohesion, trust, and communication dynamics within project teams.
Question 6: A PMO implementing a governance framework should prioritize which element to ensure project controls adoption?
- Mandatory training schedules
- Executive sponsorship and visible commitment (Correct answer)
- Detailed procedural documentation
- Software tool selection
Correct answer: Executive sponsorship and visible commitment
Executive sponsorship is the most critical success factor for governance adoption as it signals organizational priority and removes barriers.
Question 7: Which concept describes the informal power a project manager gains through expertise and knowledge?
- Legitimate power
- Referent power
- Expert power (Correct answer)
- Coercive power
Correct answer: Expert power
Expert power derives from specialized knowledge or skills, making others defer to the holder's judgment regardless of formal authority.
PCC Organizational Development 3
A project controls manager notices team members are unclear about decision-making authority.
Which tool best resolves this?