While on your delivery route, you encounter a customer who is very upset and claims a package was marked as 'delivered' but they never received it. They are becoming increasingly loud and attracting the attention of neighbors. What is the most appropriate action to take?
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A
Tell the customer it's not your responsibility after the package is scanned and they need to file a claim online.
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B
Calmly listen to their complaint, apologize for the inconvenience, and explain the steps they can take, such as checking with family members or around their property, and how to contact customer service for further assistance.
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C
Agree that this happens sometimes and suggest the package might have been stolen, advising them to call the police.
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D
Ignore the customer's yelling and continue on your route to avoid falling behind schedule.