FREE USPS Attitude Towards Rules and Authority Questions and Answers

Question 1

If a supervisor gives you an instruction that you believe is inefficient, what should you do?

Accepted Answer

Follow the instruction as given, and then respectfully discuss your idea with the supervisor later.

Answer

Do it your own, more efficient way without telling them.

Answer

Complain about the instruction to your coworkers.

Answer

Refuse to do it until the supervisor explains their reasoning.

Question 2

What is your opinion on workplace safety rules?

Accepted Answer

They are essential and must be followed at all times, without exception.

Answer

They are important, but sometimes you have to bend them to get the job done quickly.

Answer

They are mostly common sense and don't always need to be formally written.

Answer

They are guidelines, and experienced employees know when to ignore them.

Question 3

You see a coworker taking a shortcut that violates a minor company policy but saves time. What is your most likely response?

Accepted Answer

Privately and politely remind the coworker of the correct procedure.

Answer

Ignore it, because it's not your business.

Answer

Report them to the supervisor immediately.

Answer

Start taking the same shortcut to save time as well.

Question 4

How do you feel about a work environment with a strict set of rules and procedures?

Accepted Answer

I appreciate it because it ensures fairness, safety, and clarity in my work.

Answer

I find it restrictive and it stifles my creativity.

Answer

I am neutral; I can take them or leave them.

Answer

I think rules are for new employees, and experienced ones should have more freedom.

Question 5

A customer asks you to bend a rule 'just this once' to help them out. What would you do?

Accepted Answer

Politely explain that you cannot, and state the policy or reason behind it.

Answer

Agree to do it to provide good customer service.

Answer

Tell them you have to ask your supervisor, even if you know the answer is no.

Answer

Tell them firmly that you don't make the rules and can't help them.

Question 6

When you disagree with a company policy, you are most likely to:

Accepted Answer

Follow the policy but seek clarification or suggest an improvement through proper channels.

Answer

Ignore the policy if you feel it is wrong.

Answer

Complain about it to your colleagues during breaks.

Answer

Look for another job at a company with better policies.

Question 7

How do you view the role of a supervisor?

Accepted Answer

As a resource for guidance, support, and to ensure tasks are done correctly.

Answer

As someone who gives orders and must be obeyed.

Answer

As someone who primarily handles discipline and performance reviews.

Answer

As an obstacle to getting work done efficiently.