A manager on your team, who is typically a high performer, has been missing deadlines and seems disengaged. When you approach them, they are defensive and vague. According to the Korn Ferry Leadership Competency 'Manages Ambiguity', what is the most effective first step?
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A
Reiterate the importance of the deadlines and ask for a firm commitment to meet them going forward.
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B
Acknowledge the unusual behavior and create a safe space for them to discuss any underlying issues, while explaining the impact of their performance.
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C
Immediately implement a formal performance improvement plan to document the issues.
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D
Assign their critical tasks to another team member to ensure the work gets done.