A funeral home's only public entrance has three steps, making it inaccessible for individuals who use a wheelchair. According to the Americans with Disabilities Act (ADA), what is the funeral home's primary obligation?
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A
To direct individuals with mobility issues to a back entrance that is accessible.
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B
To provide 'readily achievable' barrier removal, such as installing a ramp or lift.
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C
To offer to conduct all arrangement conferences at the family's home instead of the funeral home.
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D
To claim an 'undue burden' exemption due to the age and structure of the building.