Your department is rolling out a new mandatory software system that replaces a familiar, long-standing process. Many of your colleagues are openly expressing frustration and anxiety about the transition. Which of the following actions is the most constructive response?
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A
Acknowledge their concerns in a team meeting, explain the rationale for the change, and co-develop a plan for training and support.
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B
Advise colleagues to file their complaints through formal channels so that management is aware of the dissatisfaction.
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C
Focus on your own work and master the new system quickly to set an example of efficiency for others.
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D
Immediately enforce the use of the new system and report any non-compliant colleagues to your line manager.