FREE CBT Fraud Prevention and Security Questions and Answers

Question 1

A person claiming to be from the bank's IT department calls and asks for a teller's password to perform an urgent system update. What is the most appropriate action for the teller to take?

Accepted Answer

Refuse to provide the password and immediately report the call to a supervisor.

Answer

This is a form of social engineering called 'pretexting,' where a fraudster creates a fabricated scenario to manipulate an employee into divulging confidential information. Bank policy strictly prohibits sharing passwords. The correct procedure is to never give out credentials and to report the suspicious attempt to a supervisor and the IT department through official channels.

Question 2

What is the primary purpose of keeping 'bait money' with pre-recorded serial numbers in a teller's cash drawer?

Accepted Answer

To provide law enforcement with traceable evidence after a robbery.

Answer

Bait money consists of bills whose serial numbers have been recorded by the bank. In the event of a robbery, this list of serial numbers is given to law enforcement to help track the stolen currency and link suspects to the crime. While dye packs and alarms are also security measures, the specific purpose of bait money itself is traceability.

Question 3

When inspecting a check presented by a customer, which of the following is the most significant red flag for a potential alteration?

Accepted Answer

The payee name and the written amount appear to be in different styles of handwriting or ink.

Answer

A mismatch in handwriting, ink color, or font style between key fields like the payee and the amount is a major indicator that the check may have been altered after it was originally written. This suggests that a fraudster may have "washed" the check to change the original information. The other options are generally not considered inherently suspicious.

Question 4

An elderly customer, who you know well, is accompanied by a new, overly helpful acquaintance and requests an unusually large cash withdrawal. The customer seems nervous and avoids eye contact. What is the teller's most appropriate action?

Accepted Answer

Follow the bank's protocol for suspected elder financial exploitation, which typically involves delaying the transaction and escalating to a supervisor.

Answer

This scenario contains several red flags for elder financial exploitation. A teller's primary responsibility is to protect the customer. The correct procedure is not to confront the individual or violate privacy by calling family, but to follow the bank's established policies. This usually involves finding a way to speak with the customer alone, delaying the transaction if possible, and immediately reporting the suspicion to a supervisor or designated security personnel for further action.

Question 5

In the event of a bank robbery, what is the teller's most important priority?

Accepted Answer

Ensuring the safety of all customers and staff.

Answer

While activating alarms, observing details, and protecting assets are all part of robbery response training, the number one priority is human safety. Tellers are trained to comply with a robber's demands to de-escalate the situation and minimize the risk of violence or harm to anyone in the bank.

CBT - Certified Bank Teller Practice Test

CBT - Certified Bank Teller Practice Test

FREE CBT Fraud Prevention and Security Questions and Answers