FREE CBT Fraud Prevention and Security Questions and Answers

Question 1

A person claiming to be from the bank's IT department calls and asks for a teller's password to perform an urgent system update. What is the most appropriate action for the teller to take?

Accepted Answer

Refuse to provide the password and immediately report the call to a supervisor.

Answer

Provide the password to resolve the issue quickly.

Answer

Ask the caller to verify their employee ID number before providing the password.

Answer

Put the caller on hold and ask another teller if they know the caller.

Question 2

What is the primary purpose of keeping 'bait money' with pre-recorded serial numbers in a teller's cash drawer?

Accepted Answer

To provide law enforcement with traceable evidence after a robbery.

Answer

To trigger a silent alarm when it is removed from the drawer.

Answer

To serve as an emergency fund if the teller's main cash supply is depleted.

Answer

To be bundled with a dye pack that will stain the stolen cash.

Question 3

When inspecting a check presented by a customer, which of the following is the most significant red flag for a potential alteration?

Accepted Answer

The payee name and the written amount appear to be in different styles of handwriting or ink.

Answer

The check is from an out-of-state bank.

Answer

The memo line has not been filled in.

Answer

The check number is low, such as 0105.

Question 4

An elderly customer, who you know well, is accompanied by a new, overly helpful acquaintance and requests an unusually large cash withdrawal. The customer seems nervous and avoids eye contact. What is the teller's most appropriate action?

Accepted Answer

Follow the bank's protocol for suspected elder financial exploitation, which typically involves delaying the transaction and escalating to a supervisor.

Answer

Process the transaction quickly to avoid causing a scene.

Answer

Call the customer's son or daughter using the phone number on file to ask about the transaction.

Answer

Politely refuse the transaction and tell the acquaintance to leave the bank.

Question 5

In the event of a bank robbery, what is the teller's most important priority?

Accepted Answer

Ensuring the safety of all customers and staff.

Answer

Trying to activate the silent alarm without being noticed.

Answer

Memorizing every detail of the robber's appearance.

Answer

Giving the robber only the bait money from the drawer.

Question 6

A person presents a valid ID to withdraw a large sum of cash but cannot answer a basic challenge question about their account history. This is a primary red flag for which type of fraud?

Accepted Answer

Account takeover fraud.

Answer

Check kiting.

Answer

Money laundering.

Answer

A forged endorsement.