A caller is verbally abusive and uncooperative but is reporting what sounds like a physical altercation in the apartment next to theirs. What is the operator's most critical duty?
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A
To warn the caller that their language is inappropriate and disconnect if it continues.
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B
To maintain professional control and persistently attempt to gather the location and other critical details.
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C
To match the caller's angry tone to assert authority and get them to cooperate.
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D
To place the caller on hold until they calm down and are ready to speak civilly.