FREE 911 Operator Test Information Recall and Comprehension Questions and Answers

Question 1

A caller reports a purse snatching, stating: "He was a tall man in his 20s, wearing a red hoodie and blue jeans. He ran east on Elm Street. Oh, and he had a very noticeable dragon tattoo on his neck! He was also wearing white sneakers and a black backpack." Which set of details is most critical to broadcast to responding units immediately?

Accepted Answer

Red hoodie, dragon tattoo on neck, and direction of travel (east on Elm).

Answer

This combination provides the most unique and visible identifiers (bright clothing color, prominent tattoo) and the last known direction of travel. These details are the most essential for officers to begin an effective search and quickly spot the suspect.

Question 2

A highly distressed caller is reporting a medical emergency but is speaking very quickly, making the address difficult to understand. Which of the following is the best technique for the operator to use to comprehend and verify the location?

Accepted Answer

Ask clarifying, structured questions such as, "What is the number on the building?" and "Can you spell the street name for me slowly?"

Answer

Breaking the address down into smaller, specific questions helps the caller focus and provide the necessary details one at a time. This method is more effective for gaining accurate information from a panicked individual than asking them to perform a complex task or relying solely on electronic data, which can be inaccurate.

Question 3

What is the primary purpose of an operator repeating critical information, such as an address or license plate number, back to the caller?

Accepted Answer

To verify that the operator heard and recorded the information correctly, allowing the caller to make corrections.

Answer

The main goal of this standard procedure, known as 'read-back' or 'echoing,' is to ensure accuracy. It confirms the operator has correctly understood the details and gives the caller an immediate opportunity to correct any errors before responders are sent with incorrect information.

Question 4

A caller states, "My mother just collapsed. She was complaining that her words were coming out jumbled, her face looks all droopy on one side, and she said she couldn't lift her left arm." The operator should comprehend that these symptoms are most indicative of what medical emergency?

Accepted Answer

A stroke.

Answer

The combination of slurred/jumbled speech, facial drooping, and unilateral arm weakness (one-sided weakness) are classic signs of a stroke. Recognizing this pattern is a critical comprehension skill for dispatching the appropriate level of care.

Question 5

A caller is reporting a suspicious vehicle and states the license plate is '7-Boy-Adam-Nora-9-1-Victor'. The connection has static. Based on standard phonetic alphabet comprehension, which of the following should be entered into the system?

Accepted Answer

7BAN91V

Answer

This question tests the ability to accurately recall and transcribe information provided using the standard law enforcement phonetic alphabet. 'Boy' stands for B, 'Adam' for A, 'Nora' for N, and 'Victor' for V.

911 Operator Test Practice Test

911 Operator Test Practice Test

FREE 911 Operator Test Information Recall and Comprehension Questions and Answers