Emergency Services 911 Dispatch and Emergency Communications 2

Question 1

What does 'CAD' stand for in emergency communications centers?

Accepted Answer

Computer-Aided Dispatch

Answer

CAD (Computer-Aided Dispatch) systems are software platforms that assist dispatchers in logging calls, managing units, and tracking resources.

Question 2

What is the NATO phonetic alphabet used for in emergency communications?

Accepted Answer

Spelling out letters clearly over radio to avoid misunderstandings

Answer

The NATO phonetic alphabet (Alpha, Bravo, Charlie...) ensures that individual letters are clearly understood over radio, preventing dangerous miscommunications.

Question 3

What does 'Priority Dispatch' (MPDS) ensure in EMS dispatching?

Accepted Answer

Structured call-taking protocols that guide callers in pre-arrival care and assign appropriate response levels

Answer

Medical Priority Dispatch System (MPDS) uses structured protocols to guide dispatchers in assessing call severity and providing pre-arrival instructions.

Question 4

Which US law governs confidentiality of 911 call recordings?

Accepted Answer

Varies by state; some states treat them as public records while others protect them under privacy laws

Answer

911 call recording access varies by state law; many states treat them as public records while others limit release to protect privacy or ongoing investigations.

Question 5

What is 'ProQA' software used for in dispatch?

Accepted Answer

Guiding dispatchers through MPDS protocol scripts for medical, fire, and police calls

Answer

ProQA is the software platform that runs MPDS protocols, guiding dispatchers through structured interrogation and pre-arrival instruction scripts.

Emergency Services Practice Test

Emergency Services Practice Test

Emergency Services 911 Dispatch and Emergency Communications 2