Emergency Services 911 Dispatch and Emergency Communications 2

Question 1

What does 'CAD' stand for in emergency communications centers?

Accepted Answer

Computer-Aided Dispatch

Answer

Communications Alert Database

Answer

Centralized Automated Dispatch

Answer

Crisis Action Dashboard

Question 2

What is the NATO phonetic alphabet used for in emergency communications?

Accepted Answer

Spelling out letters clearly over radio to avoid misunderstandings

Answer

Communicating with foreign governments

Answer

Encrypting sensitive transmissions

Answer

Training new dispatchers

Question 3

What does 'Priority Dispatch' (MPDS) ensure in EMS dispatching?

Accepted Answer

Structured call-taking protocols that guide callers in pre-arrival care and assign appropriate response levels

Answer

Fastest possible ambulance response for all calls

Answer

Ensuring police always arrive before EMS

Answer

All dispatch decisions are made by a physician

Question 4

Which US law governs confidentiality of 911 call recordings?

Accepted Answer

Varies by state; some states treat them as public records while others protect them under privacy laws

Answer

They are always public record under FOIA

Answer

Federal law requires all recordings be released within 30 days

Answer

All 911 recordings are permanently sealed

Question 5

What is 'ProQA' software used for in dispatch?

Accepted Answer

Guiding dispatchers through MPDS protocol scripts for medical, fire, and police calls

Answer

Quality assurance scoring of dispatch performance

Answer

Tracking response times for compliance reporting

Answer

Managing dispatcher shift schedules

Question 6

What is 'tone-out' in fire department dispatching?

Accepted Answer

A series of tones broadcast over radio to alert and wake up on-call or sleeping firefighters for a response

Answer

Ending a radio channel transmission

Answer

A signal that an incident is under control

Answer

A system for testing radio equipment daily