Emergency Services 911 Dispatch and Emergency Communications

Question 1

What does 'PSAP' stand for in emergency communications?

Accepted Answer

Public Safety Answering Point

Answer

Primary Station for All Police

Answer

Public Service Alert Protocol

Answer

Priority Situational Awareness Post

Question 2

What is 'Next Generation 911' (NG911)?

Accepted Answer

An IP-based emergency communications system that supports text, video, and data in addition to voice calls

Answer

A 5G cellular network for first responders

Answer

A new protocol for dispatching EMS units

Answer

A federal training program for dispatchers

Question 3

What information does a dispatcher need first when answering a 911 call?

Accepted Answer

Location of the emergency

Answer

Caller's name and date of birth

Answer

Type of emergency and number of casualties

Answer

Callback number

Question 4

What is 'caller interrogation' in emergency dispatch?

Accepted Answer

A structured set of questions dispatchers ask to gather essential information and guide callers in providing aid

Answer

Questioning suspects over the phone

Answer

A federal protocol for verifying 911 call authenticity

Answer

A legal process for subpoenaing 911 recordings

Question 5

What is 'Automatic Location Identification' (ALI) in 911 systems?

Accepted Answer

A feature that automatically displays the caller's location to the dispatcher

Answer

An AI system that identifies callers by voice

Answer

An alert system for missing persons

Answer

A database of registered 911 callers

Question 6

What is a 'silent 911 call' protocol?

Accepted Answer

A procedure for callers who cannot speak safely to still signal an emergency to dispatchers

Answer

Calls made on behalf of a deaf caller

Answer

A call type for home security systems

Answer

Automated calls from medical alert devices