CMM CMM Strategic Planning & Organizational Development 2

Question 1

Which change management model uses stages of 'Unfreeze, Change, Refreeze' to guide organizational transitions?

Accepted Answer

Lewin's Change Model

Answer

Kurt Lewin's three-stage model describes unfreezing current behaviors, implementing change, and refreezing the new state as standard practice.

Question 2

In strategic planning, a 'vision statement' differs from a mission statement in that it:

Accepted Answer

Projects the desired future state of the organization

Answer

A vision statement describes where the organization aspires to be in the future, providing direction and inspiration for strategic goals.

Question 3

Which strategic tool maps an organization's activities to identify sources of competitive advantage in the healthcare market?

Accepted Answer

Value chain analysis

Answer

Value chain analysis, developed by Michael Porter, identifies primary and support activities that create value and competitive differentiation.

Question 4

A medical manager notices a gap between current performance and strategic goals. The BEST initial step is to:

Accepted Answer

Conduct a gap analysis to identify root causes

Answer

Gap analysis systematically compares current state to the desired future state, identifying the specific areas needing targeted intervention.

Question 5

In healthcare organizational development, 'succession planning' refers to:

Accepted Answer

Identifying and developing future leaders to fill key roles

Answer

Succession planning proactively identifies and prepares high-potential employees to assume critical leadership positions as they become vacant.

(CMM) Certified Medical Manager Practice Test