CMM CMM Strategic Planning & Organizational Development 2

Question 1

Which change management model uses stages of 'Unfreeze, Change, Refreeze' to guide organizational transitions?

Accepted Answer

Lewin's Change Model

Answer

Kotter's 8-Step Model

Answer

ADKAR Model

Answer

McKinsey 7-S Framework

Question 2

In strategic planning, a 'vision statement' differs from a mission statement in that it:

Accepted Answer

Projects the desired future state of the organization

Answer

Describes current operational capabilities

Answer

Lists key performance indicators

Answer

Outlines governance structure

Question 3

Which strategic tool maps an organization's activities to identify sources of competitive advantage in the healthcare market?

Accepted Answer

Value chain analysis

Answer

Gap analysis

Answer

Root cause analysis

Answer

Force field analysis

Question 4

A medical manager notices a gap between current performance and strategic goals. The BEST initial step is to:

Accepted Answer

Conduct a gap analysis to identify root causes

Answer

Immediately restructure the department

Answer

Increase staffing levels

Answer

Reduce operational costs by 15%

Question 5

In healthcare organizational development, 'succession planning' refers to:

Accepted Answer

Identifying and developing future leaders to fill key roles

Answer

Planning patient discharge procedures

Answer

Scheduling staff vacation rotations

Answer

Outlining merger and acquisition strategies

Question 6

Which strategic planning horizon is MOST appropriate for a medical manager's operational plan?

Accepted Answer

1–2 years

Answer

5–10 years

Answer

10–20 years

Answer

25+ years