CMM CMM Strategic Planning & Organizational Development 2 — Questions and Answers
Question 1: Which change management model uses stages of 'Unfreeze, Change, Refreeze' to guide organizational transitions?
- Kotter's 8-Step Model
- Lewin's Change Model (Correct answer)
- ADKAR Model
- McKinsey 7-S Framework
Correct answer: Lewin's Change Model
Kurt Lewin's three-stage model describes unfreezing current behaviors, implementing change, and refreezing the new state as standard practice.
Question 2: In strategic planning, a 'vision statement' differs from a mission statement in that it:
- Describes current operational capabilities
- Projects the desired future state of the organization (Correct answer)
- Lists key performance indicators
- Outlines governance structure
Correct answer: Projects the desired future state of the organization
A vision statement describes where the organization aspires to be in the future, providing direction and inspiration for strategic goals.
Question 3: Which strategic tool maps an organization's activities to identify sources of competitive advantage in the healthcare market?
- Value chain analysis (Correct answer)
- Gap analysis
- Root cause analysis
- Force field analysis
Correct answer: Value chain analysis
Value chain analysis, developed by Michael Porter, identifies primary and support activities that create value and competitive differentiation.
Question 4: A medical manager notices a gap between current performance and strategic goals. The BEST initial step is to:
- Immediately restructure the department
- Conduct a gap analysis to identify root causes (Correct answer)
- Increase staffing levels
- Reduce operational costs by 15%
Correct answer: Conduct a gap analysis to identify root causes
Gap analysis systematically compares current state to the desired future state, identifying the specific areas needing targeted intervention.
Question 5: In healthcare organizational development, 'succession planning' refers to:
- Planning patient discharge procedures
- Identifying and developing future leaders to fill key roles (Correct answer)
- Scheduling staff vacation rotations
- Outlining merger and acquisition strategies
Correct answer: Identifying and developing future leaders to fill key roles
Succession planning proactively identifies and prepares high-potential employees to assume critical leadership positions as they become vacant.
Question 6: Which strategic planning horizon is MOST appropriate for a medical manager's operational plan?
- 1–2 years (Correct answer)
- 5–10 years
- 10–20 years
- 25+ years
Correct answer: 1–2 years
Operational plans typically cover 1–2 years with specific, measurable actions aligned to the longer-term strategic plan.
CMM CMM Strategic Planning & Organizational Development 2
Which change management model uses stages of 'Unfreeze, Change, Refreeze' to guide organizational transitions?