CMCA - Certified Manager of Community Associations Ethics and Professional Conduct Questions and Answers

Question 1

A community manager's sibling owns a commercial landscaping company. The company submits a bid for the association's grounds maintenance contract that is competitive with other bids. What is the manager's most ethical course of action?

Accepted Answer

Disclose the relationship in writing to the board of directors and recuse themselves from the decision-making process.

Answer

The CMCA Standards of Professional Conduct require managers to promptly disclose any actual or potential conflicts of interest to the client association. By disclosing the relationship in writing and removing themselves from the decision-making process, the manager maintains transparency and upholds their fiduciary duty to the association, allowing the board to make an objective decision.

Question 2

Which of the following actions best demonstrates a community manager upholding their fiduciary duty to the association?

Accepted Answer

Negotiating a lower price with a vendor for a service, resulting in significant savings for the association's operating budget.

Answer

Fiduciary duty requires a manager to act in the best interests of the association, which includes acting with care, loyalty, and diligence. Negotiating a better price for services directly benefits the association financially and is a clear example of the manager acting in the client's best interest. The other options represent breaches of duty through favoritism, unequal application of rules, or breaking confidentiality.

Question 3

During a heated conversation, a homeowner demands the personal cell phone number of the board president to complain about a recent violation notice. The manager has this information readily available. What is the most appropriate response from the manager?

Accepted Answer

Refuse to provide the number and explain that all official communication should be directed through the management office or official association channels.

Answer

A manager has a duty to maintain the confidentiality of information entrusted to them, which includes the personal contact information of board members and residents. The proper and professional approach is to direct the homeowner to use official communication channels, protecting the board member's privacy and ensuring a proper record of the communication is maintained.

Question 4

After a major and successful capital improvement project, the primary contractor sends the community manager a gift basket containing a $200 gift card. According to the CMCA Standards of Professional Conduct, what should the manager do?

Accepted Answer

Politely decline the gift, explaining that their professional ethics prohibit accepting gratuities that could influence decisions.

Answer

The CMCA Standards of Professional Conduct state that a manager shall refuse to accept any form of gratuity or compensation that may improperly influence their decisions. A gift of significant value, such as a $200 gift card, could be perceived as an attempt to gain favor for future contracts. The most ethical action is to politely refuse it.

Question 5

A manager has a strong personal friendship with a homeowner in the community they manage. To maintain professional conduct and avoid ethical issues, the manager should:

Accepted Answer

Ensure all association rules and policies are applied to their friend in the exact same manner as they are to all other residents.

Answer

A manager's primary ethical obligation is to the association as a whole, which requires them to act with integrity and fairness. While having a friendship is not unethical in itself, the manager must be diligent in applying all rules, policies, and procedures consistently and impartially to all residents, including their friends, to avoid any breach of fiduciary duty or appearance of favoritism.

CMCA - Certified Manager of Community Associations Practice Test

CMCA - Certified Manager of Community Associations Practice Test

CMCA - Certified Manager of Community Associations Ethics and Professional Conduct Questions and Answers