CHAA Patient Safety and Emergency Preparedness 2

Question 1

What is the role of patient access during a hospital-wide disaster or mass casualty event?

Accepted Answer

Activate surge registration protocols, implement rapid triage-based registration, and coordinate patient tracking

Answer

Patient access plays a critical role in disaster response with rapid registration and patient tracking protocols.

Question 2

How does patient access contribute to fall prevention?

Accepted Answer

By identifying fall risk factors during registration and communicating to clinical staff

Answer

Patient access can screen for fall risk factors during registration and ensure clinical staff are informed.

Question 3

What is the purpose of the hospital 'Code' system, and how should patient access staff respond?

Accepted Answer

Codes are standardized emergency alerts requiring all staff to know their specific role in each response

Answer

Emergency codes require all staff including patient access to understand and respond per their designated role.

Question 4

A patient at registration shows signs of a possible stroke. What should the representative do?

Accepted Answer

Immediately alert clinical staff or activate the stroke response protocol, then complete registration after emergency evaluation

Answer

Stroke is a time-critical emergency where clinical evaluation must take immediate priority over registration.

Question 5

What is patient access's role in infection prevention?

Accepted Answer

Screening for symptoms and exposures, enforcing masking protocols, maintaining clean areas, and isolating symptomatic patients

Answer

As the first point of contact, patient access plays a crucial role in infection screening and prevention.

CHAA - Certified Healthcare Access Associate Practice Test