Certified Business Analysis Professional Test #1

Question 1

Maria is a business analyst who works for a small manufacturer of custom furniture. Paula has been asked to spearhead a project to update and restate (where necessary) the organization's plan for the upcoming fiscal year by Beverly, the newly appointed chief executive. Paula recently oversaw a planning workshop with top managers and has recorded the following observations regarding the issues brought up during the workshop:
By the conclusion of the fiscal year, the company aims to supply 10% of the local market for custom furniture.
b) Will spend money on local radio advertising and hire a creative team to create a suitable commercial
c) Won't contemplate purchasing a new line of high-tech seats until after reviewing the final draft of the annual accounts.
d) Will use modern 3D printing technology to its advantage when providing quotes for custom furniture designs.
e) Understands that custom furniture will always cost more than mass-produced, basic furniture.

Which of these notes will she analyze the MOST?

Accepted Answer

a, b and c.

Answer

In business analysis, the most critical observations for analysis are those that define strategic goals, planned actions, and significant constraints or decisions. The company's market share aim (a) is a clear objective, the advertising plan (b) outlines specific actions, and the purchasing delay (c) represents a key constraint. These points are crucial for understanding the company's direction, resource allocation, and operational limitations, making them the most important for a business analyst to scrutinize.

Question 2

The congruent Business Activity Model has been described in the following ways.
a) Outlines the proper way for a business process to function.
b) Outlines the capabilities that a business system should have.
b) A theoretical framework.
d) Typically prepared prior to requirements definition.
e) Contains the viewpoints of all parties involved

Which of the following is TRUE?

Accepted Answer

a, b and c.

Answer

The congruent Business Activity Model (BAM) is a conceptual framework used in business analysis. It outlines the proper way for a business process to function by defining activities and their logical flow, and it also outlines the capabilities a business system should have to support these activities. As a theoretical framework, it helps in understanding and designing business processes and systems effectively.

Question 3

Which key collection of data needs to be specified in the deliverable for project scoping activities?

Accepted Answer

A list of the events that lead to the suggested solution

Answer

In project scoping, understanding the genesis and context of a proposed solution is crucial. 'A list of the events that lead to the suggested solution' provides vital background, explaining the problem's origins and the rationale behind the proposed initiative. This information helps define the problem space, justify the project, and ensure that the scope addresses the actual underlying issues, laying a solid foundation for the project's objectives and requirements.

Question 4

What does the Zachman Framework's "How" capture?

Accepted Answer

Process and functions

Answer

The Zachman Framework for Enterprise Architecture is a two-dimensional classification scheme that organizes descriptive representations of an enterprise. The 'How' column (also known as the 'Function' or 'Process' column) captures information related to how the business operates. It describes the processes, functions, and activities that transform inputs into outputs, essentially detailing the dynamic aspects of the enterprise.

Question 5

The following Key Performance Indicator (KPI) will be used by an airline to monitor one of its Critical Success Factors (CSFs), customer service. The KPI is the proportion of consumers who, in an independently administered customer survey, rated our service as good.
The performance goal connected to the KPI for the current year is 70%. Therefore, the airline strives to have at least 70% of consumers rate its service as good.
Which of the subsequent business activity model tasks would determine whether the KPI and its corresponding performance goal are being met?

Accepted Answer

Deliver customer service.

Answer

The KPI measures customer satisfaction with service. To determine if the KPI and its goal are being met, the airline must first perform the core activity being measured, which is to 'Deliver customer service.' Without the actual delivery of service, there is nothing for customers to rate or for the airline to monitor. The other options relate to defining or monitoring, but 'Deliver customer service' is the fundamental task whose performance is being assessed.

Business Analysis Practice Test

Business Analysis Practice Test

Certified Business Analysis Professional Test #1