CELPIP Listening: Problem Solving Conversations Questions and Answers

Question 1

In a CELPIP Listening Problem-Solving conversation, two speakers are discussing a faulty laptop. The first speaker, the owner, explains the problem. The second speaker, a technician, proposes several solutions. Which of the following is the MOST likely primary goal of the owner?

Accepted Answer

To find the most cost-effective and reliable solution to fix the laptop.

Answer

In problem-solving scenarios, the person with the problem is typically focused on resolving the issue efficiently. While they might be unhappy (leading to complaints) or need technical details, their main objective is to get a working solution that balances cost and effectiveness.

Question 2

You are listening to a conversation where a woman is asking a man for help because she is lost. The man gives her two different sets of directions. What is the most crucial skill to use while listening to this conversation?

Accepted Answer

Identifying the specific street names and landmarks for each option.

Answer

When multiple solutions or options are presented in a problem-solving conversation, detail-oriented listening is key. The questions will likely test your ability to distinguish between the different options presented, including specific details like street names, bus numbers, or landmarks, to see which one was chosen or is most suitable.

Question 3

A tenant is speaking with a building manager about a leaky faucet. The manager says, 'Well, I can send a plumber over tomorrow morning, or you could try tightening the valve under the sink yourself if you have a wrench. The plumber will cost you, though.' What can be inferred from the manager's statement?

Accepted Answer

The manager is suggesting a potential do-it-yourself solution that could save the tenant money.

Answer

This is an inference question. The manager presents two options: a professional repair that has a cost, and a self-repair that does not. By mentioning the cost associated with the plumber, the manager is implicitly suggesting that the tenant can avoid this cost by trying the other solution first.

Question 4

In a conversation about a missed flight, an airline agent discusses rebooking options with a customer. Which of the following details is LEAST likely to be the focus of a test question?

Accepted Answer

The reason why the airline agent's computer is slow.

Answer

CELPIP problem-solving questions focus on the core problem and the solutions discussed. Details directly related to the problem (missed flight) and the solutions (rebooking options, times, costs, and final decision) are important. A minor, passing detail like a slow computer is background information and not central to the problem's resolution.

Question 5

A customer is on the phone with a representative to resolve an incorrect charge on their bill. The representative says, 'I see the problem. It seems you were charged for the premium package by mistake. I've now corrected it on my end.' What should the listener anticipate happening next in the conversation?

Accepted Answer

The representative will explain when the correction will be reflected on the bill.

Answer

In problem-solving conversations, after a solution is identified, the next logical step is to discuss the implementation of that solution. This includes details like timing, confirmation, or any further steps the customer needs to take. Simply stating the problem is fixed is usually followed by clarifying details.

CELPIP Practice Test

CELPIP Practice Test

CELPIP Listening: Problem Solving Conversations Questions and Answers