CBT - Certified Bank Teller Cash Handling and Transactions Questions and Answers

Question 1

A customer makes a cash deposit of $6,000 in the morning and returns in the afternoon to deposit another $5,000 in cash. According to the Bank Secrecy Act (BSA), which of the following actions must the teller take?

Accepted Answer

File a Currency Transaction Report (CTR) because the total cash amount for the day exceeds $10,000.

Answer

The Bank Secrecy Act (BSA) requires financial institutions to file a Currency Transaction Report (CTR) for cash transactions exceeding $10,000 in a single business day. Multiple cash transactions by the same person in the same day must be aggregated. Since the customer's total cash deposits equal $11,000, a CTR is mandatory.

Question 2

When verifying the authenticity of a U.S. $20 bill, which security feature should a teller look for when holding the note up to a light source?

Accepted Answer

A faint watermark of Andrew Jackson's portrait.

Answer

Modern U.S. currency contains specific security features to deter counterfeiting. When a genuine bill is held to a light source, a watermark image of the historical figure (in this case, Andrew Jackson for the $20 bill) becomes visible from both sides. The color-shifting ink is checked by tilting the note, and the 3D security ribbon is a feature of the $100 bill. While red and blue fibers are present, the watermark is the key feature to check using a light source.

Question 3

A customer presents a large, complex deposit with multiple checks and large amounts of cash right before closing time. The teller feels rushed and is unable to verify every item immediately. What is the most appropriate immediate action for the teller to take?

Accepted Answer

Politely inform the customer of the need for proper verification and follow the bank's dual-control or end-of-day deposit procedures.

Answer

Accuracy and security are paramount in cash handling. Rushing a transaction increases the risk of errors. The correct procedure is to manage the customer's expectations professionally while adhering to bank policies, which often involve dual-control (having a second person verify) or specific procedures for handling transactions that require more time, ensuring the deposit is secured and accurately processed without putting the bank or teller at risk.

Question 4

Which of the following is a primary principle of cash drawer management for a bank teller?

Accepted Answer

Maintaining sole responsibility for their assigned cash drawer and keeping it locked when away.

Answer

A fundamental security and accuracy procedure in banking is that each teller is solely responsible for their own cash drawer. The drawer should be balanced at the end of each shift, and it must be secured (locked) whenever the teller steps away to prevent unauthorized access and maintain accountability.

Question 5

A teller is processing a withdrawal for a customer and counts out the money. What is the best practice for disbursing the cash to the customer to prevent disputes?

Accepted Answer

Count the bills a second time, out loud, in full view of the customer before handing them over.

Answer

To ensure accuracy and prevent misunderstandings or disputes, the best practice is to count the money twice. The second count should be performed clearly and methodically in front of the customer, often stating the denominations aloud. This confirms the amount for both the teller and the customer, reducing the chance of error or claims of being short-changed.

CBT - Certified Bank Teller Practice Test

CBT - Certified Bank Teller Practice Test

CBT - Certified Bank Teller Cash Handling and Transactions Questions and Answers