Under PCI DSS compliance requirements, what must a contact center agent do if a customer verbally provides their full credit card number during a call?
-
A
Record it in the CRM notes field for future reference
-
B
Repeat it back loudly to confirm accuracy
-
C
Handle it per the organization's cardholder data security policy and avoid storing unencrypted data
-
D
Transfer the call to a specialized billing team automatically