PACE Customer Engagement Professional Certification
The PACE certification validates professional knowledge across the full spectrum of customer engagement operations, including omnichannel strategies, contact center management, workforce operations, and compliance best practices for B2B and B2C environments.
100
Questions
120 min
Time Limit
70%
To Pass
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Exam Rules
- You can skip questions and return to them later
- Flag questions for review before submitting
- No feedback shown until you submit the entire exam
- Unanswered questions count as wrong — answer everything
- 10 pretest questions are mixed in and don't affect your score
- Timer auto-submits when time runs out
- Your progress is auto-saved every 30 seconds