(PACE) Professional Association for Customer Engagement Certification Practice Test
(PACE) Professional Association for Customer Engagement Certification PACE Quality Assurance & Performance Metrics
What is the primary goal of quality assurance in a contact center?
Select your answer
A
To reduce the number of customer calls.
B
To ensure high-quality service delivery and performance
C
To increase call duration.
D
To outsource customer inquiries.
Need a hint?
