OMVIC Ethics and Professionalism 4

Question 1

A dealership salesperson discovers that a used vehicle on the lot has an undisclosed accident history. What is the ethical obligation under OMVIC standards?

Accepted Answer

Disclose the accident history to potential buyers

Answer

OMVIC's Code of Ethics requires registrants to proactively disclose all known material facts about a vehicle, including accident history, regardless of whether the buyer asks.

Question 2

Under OMVIC's ethical standards, what does the principle of 'transparency' require when advertising a vehicle's price?

Accepted Answer

The advertised price must be the all-inclusive price the consumer will pay, excluding only HST and licensing

Answer

OMVIC requires that advertised prices be all-inclusive of all fees and charges except HST and licensing, so consumers know the true cost upfront.

Question 3

A customer with limited English proficiency is negotiating a vehicle purchase. What ethical approach should a registrant take?

Accepted Answer

Ensure the customer fully understands all terms, offering translation assistance if needed

Answer

OMVIC's consumer protection mandate requires registrants to ensure informed consent, which means taking reasonable steps so all customers understand what they are agreeing to.

Question 4

Which scenario best illustrates a conflict of interest that a registrant must disclose under OMVIC's Code of Ethics?

Accepted Answer

A salesperson selling a vehicle they personally own to a dealership customer

Answer

Selling a personally owned vehicle through the dealership creates a direct conflict of interest that must be disclosed to both the employer and the buyer.

Question 5

A registrant suspects a colleague is engaging in fraudulent financing practices. What is the ethical course of action?

Accepted Answer

Report the suspected misconduct to management or OMVIC

Answer

OMVIC registrants have a professional duty to report suspected misconduct to management or OMVIC to protect consumers and the integrity of the industry.

OMVIC (Ontario Motor Vehicle Industry Council) Practice Test

OMVIC (Ontario Motor Vehicle Industry Council) Practice Test

OMVIC Ethics and Professionalism 4