OMVIC Ethics and Professionalism 4

Question 1

A dealership salesperson discovers that a used vehicle on the lot has an undisclosed accident history. What is the ethical obligation under OMVIC standards?

Accepted Answer

Disclose the accident history to potential buyers

Answer

Only disclose if the buyer asks directly

Answer

Leave disclosure to the used car manager

Answer

Disclose only if the repair cost exceeded $3,000

Question 2

Under OMVIC's ethical standards, what does the principle of 'transparency' require when advertising a vehicle's price?

Accepted Answer

The advertised price must be the all-inclusive price the consumer will pay, excluding only HST and licensing

Answer

Dealers may add any fees at point of sale as long as they are itemized

Answer

Transparency only applies to online advertisements, not in-store pricing

Answer

The base price can be shown as long as additional fees are listed in footnotes

Question 3

A customer with limited English proficiency is negotiating a vehicle purchase. What ethical approach should a registrant take?

Accepted Answer

Ensure the customer fully understands all terms, offering translation assistance if needed

Answer

Proceed normally since signing the contract is the customer's responsibility

Answer

Use simplified language but do not slow down the sales process

Answer

Refer the customer to a different salesperson who speaks their language

Question 4

Which scenario best illustrates a conflict of interest that a registrant must disclose under OMVIC's Code of Ethics?

Accepted Answer

A salesperson selling a vehicle they personally own to a dealership customer

Answer

A salesperson recommending an extended warranty the dealership sells

Answer

A salesperson taking a lunch break during a busy sales day

Answer

A salesperson discussing competitor pricing with a customer

Question 5

A registrant suspects a colleague is engaging in fraudulent financing practices. What is the ethical course of action?

Accepted Answer

Report the suspected misconduct to management or OMVIC

Answer

Confront the colleague directly and give them a chance to self-report

Answer

Stay uninvolved since it is not the registrant's responsibility

Answer

Document the behavior but wait to see if it continues before acting

Question 6

A consumer asks a salesperson about the fuel efficiency of a vehicle. The salesperson is unsure of the exact figures. What is the ethical response?

Accepted Answer

Acknowledge uncertainty and direct the customer to the official EnerGuide rating or manufacturer specifications

Answer

Provide a rough estimate to keep the conversation moving

Answer

State the best-case fuel efficiency scenario to maintain customer interest

Answer

Suggest the customer research it themselves after purchase

Question 7

Under OMVIC's ethical framework, how should a registrant handle a customer who is clearly making a purchasing decision based on a misunderstanding about the vehicle's warranty coverage?

Accepted Answer

Correct the misunderstanding immediately and clearly before proceeding with the sale

Answer

Allow the sale to proceed since the contract terms will clarify everything

Answer

Only correct the misunderstanding if the customer specifically asks about warranty terms

Answer

Note the misunderstanding in the file but proceed to avoid losing the sale