OMVIC Contracts and Consumer Rights Flashcards
6 cards from real OMVIC practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 6 OMVIC Contracts and Consumer Rights flashcards as text
A consumer notices that the final contract price is higher than the price advertised and quoted verbally by the salesperson. Under OMVIC's rules, what should occur?
Answer: The consumer is entitled to the lower quoted price and the dealer must honour the advertised or quoted price
OMVIC requires that dealers honour the prices they quote and advertise. Charging more than the advertised or quoted price without explanation or consent is a deceptive practice that violates OMVIC's Code of Ethics and the Consumer Protection Act.
Under the MVDA, which of the following describes a dealer's obligation when a consumer makes a deposit on a vehicle?
Answer: The dealer must provide a written receipt specifying the deposit amount, the vehicle, and the conditions under which the deposit is refundable or non-refundable
OMVIC requires dealers to be transparent about deposit terms. A written receipt specifying the deposit amount, the vehicle it applies to, and the conditions of refundability is required so consumers understand their rights before committing funds.
Under Ontario consumer protection law, which of the following constitutes an 'unfair practice' by a motor vehicle dealer?
Answer: Exerting undue pressure on a consumer to enter into an agreement or accept terms they would not otherwise accept
Ontario's Consumer Protection Act defines unfair practices to include using undue pressure, coercion, or harassment to compel a consumer into a transaction or to accept terms. This is prohibited and can make a contract voidable.
What does OMVIC's 'right to representation' mean in the context of a vehicle purchase?
Answer: Consumers have the right to have a lawyer or trusted person review the contract before signing
Consumers have the right to seek independent legal advice or bring a trusted advisor when reviewing and signing a vehicle purchase contract. Dealers must not pressure consumers to sign without allowing reasonable time to seek advice.
A consumer purchases a vehicle from a dealer and the dealer misrepresents the vehicle as having only one previous owner when it actually had three. Under the MVDA, this misrepresentation is:
Answer: A violation of the dealer's obligation of honest dealing that can result in disciplinary action and the consumer's right to rescind the contract
OMVIC's Code of Ethics and the MVDA require honest dealing in all aspects of a vehicle transaction. Misrepresenting the vehicle's ownership history is a material misrepresentation that violates these requirements and gives the consumer the right to rescind the contract.
Under the MVDA, how long must a registered motor vehicle dealer retain copies of purchase contracts and related transaction records?
Answer: At least 7 years from the date of the transaction
The MVDA regulations require dealers to retain records of their transactions, including purchase contracts, for a minimum of 7 years. This allows OMVIC to audit dealer compliance and consumers to access documentation if disputes arise.