OMVIC Consumer Protection and Dispute Resolution Flashcards

What information must a dealer provide to a consumer in writing before a vehicle sale is finalised?

Answer: A completed and signed bill of sale with all required disclosures

Dealers must provide a written bill of sale containing all legally required disclosures before the transaction is complete.

When a consumer purchases a used vehicle and discovers an undisclosed material defect shortly after, their best recourse through OMVIC is:

Answer: File a complaint with OMVIC citing non-disclosure

Filing a complaint with OMVIC for non-disclosure of a material defect initiates an investigation into whether the dealer violated the MVDA.

Under OMVIC rules, a dealer must disclose if a used vehicle has had frame or structural damage:

Answer: Always, regardless of repair quality

Frame or structural damage must always be disclosed by the dealer regardless of the quality of repairs or the vehicle's age.

Which statement best describes OMVIC's approach to consumer education?

Answer: OMVIC proactively educates consumers about their rights and what to check before buying

OMVIC actively publishes consumer guides, checklists, and warnings to help buyers make informed decisions before they visit a dealership.

If a dealer takes a deposit from a consumer and then refuses to refund it without valid reason, this is:

Answer: A violation of the MVDA's prohibitions on unfair practices

Unreasonably withholding a deposit is an unfair practice prohibited under the MVDA, regardless of internal dealership policies.

How long does a consumer generally have to file a claim with OMVIC's Compensation Fund after suffering a loss?

Answer: 2 years

Consumers typically have two years from the date of the loss to submit a claim to OMVIC's Compensation Fund.