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OMVIC Consumer Protection and Dispute Resolution Flashcards

7 cards from real OMVIC practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.

Read the first 7 OMVIC Consumer Protection and Dispute Resolution flashcards as text

  1. Under the Motor Vehicle Dealers Act, what is the maximum administrative penalty OMVIC can impose on a registered dealer for a single violation?

    Answer: $25,000

    OMVIC can impose administrative penalties of up to $25,000 per violation on registered dealers under the MVDA.

  2. A consumer discovers after purchase that the odometer on their used vehicle was rolled back. Which OMVIC-governed concept most directly protects them?

    Answer: The odometer disclosure requirement under the MVDA

    The MVDA requires dealers to disclose accurate odometer readings; odometer tampering is a specific prohibited practice.

  3. When a consumer files a complaint with OMVIC against a dealer, what is the typical first step OMVIC takes?

    Answer: Attempt mediation or contact the dealer to resolve the complaint

    OMVIC typically first attempts to mediate between the consumer and the dealer to reach a resolution before escalating.

  4. What does OMVIC's 'Making It Right' program primarily aim to do?

    Answer: Facilitate informal resolution of complaints between consumers and dealers

    'Making It Right' is OMVIC's complaint resolution program designed to help consumers and dealers resolve disputes informally.

  5. A registered dealer fails to provide a consumer with a signed copy of the bill of sale at the time of purchase. Under the MVDA, this is:

    Answer: A prohibited practice regardless of consumer consent

    Dealers must provide consumers with a signed copy of the purchase contract at the time of sale; this cannot be waived by the consumer.

  6. Which statement about the OMVIC Compensation Fund is accurate?

    Answer: It is funded by annual levies on registered dealers and salespersons

    The Compensation Fund is maintained through levies paid by OMVIC registrants — dealers and salespersons — not from general tax revenue.

  7. A consumer wants to trade in their vehicle as part of a deal. Under OMVIC rules, the dealer must disclose:

    Answer: The trade-in allowance separately from the purchase price on the contract

    OMVIC regulations require that trade-in allowances be clearly and separately itemized on the purchase contract to ensure transparency.