OM Stakeholder Communication 3

Question 1

A stakeholder engagement assessment matrix tracks stakeholders from 'unaware' to 'leading.' What is the PRIMARY purpose of this tool?

Accepted Answer

To identify gaps between current and desired stakeholder engagement levels

Answer

The engagement assessment matrix helps identify where each stakeholder currently stands versus where they need to be, guiding targeted communication strategies.

Question 2

Which communication barrier is MOST likely to arise in a geographically dispersed multinational stakeholder group?

Accepted Answer

Cultural differences and time zone misalignment

Answer

Cultural norms around communication style and scheduling across time zones are the most common barriers in multinational stakeholder groups.

Question 3

According to best practices, how often should a stakeholder communication plan be reviewed and updated?

Accepted Answer

Regularly throughout the project lifecycle as stakeholder needs evolve

Answer

Stakeholder needs, influence, and interest can shift during a project, so the communication plan should be a living document reviewed at regular intervals.

Question 4

Which listening technique involves paraphrasing what a stakeholder said to confirm understanding before responding?

Accepted Answer

Reflective listening

Answer

Reflective listening involves paraphrasing or summarizing the speaker's message to verify accurate understanding and demonstrate engagement.

Question 5

A project manager must communicate a scope reduction to stakeholders who strongly advocated for the removed features. Which approach is MOST appropriate?

Accepted Answer

Meet with affected stakeholders to explain the rationale and explore alternatives

Answer

Direct, transparent communication with an explanation and opportunity for dialogue respects stakeholders and preserves long-term relationships.

(OM) Organizational Management Specialty Certification Practice Test

(OM) Organizational Management Specialty Certification Practice Test

OM Stakeholder Communication 3