OM Stakeholder Communication 2

Question 1

A project manager discovers that two key stakeholders have conflicting expectations about deliverable timelines. What is the BEST first step?

Accepted Answer

Facilitate a joint meeting to surface and reconcile the conflicting expectations

Answer

Facilitating a joint meeting allows both stakeholders to voice concerns and work toward a mutually acceptable resolution.

Question 2

Which communication method is MOST appropriate when delivering complex, sensitive organizational change information to a large workforce?

Accepted Answer

Town hall meeting followed by written documentation

Answer

Town halls allow for real-time Q&A and emotional acknowledgment, while written follow-up ensures all employees have reference material.

Question 3

In stakeholder analysis, 'salience' refers to the degree to which a stakeholder's claims are given priority based on which three attributes?

Accepted Answer

Power, legitimacy, and urgency

Answer

Mitchell, Agle, and Wood's salience model identifies power, legitimacy, and urgency as the three attributes that determine stakeholder priority.

Question 4

A manager sends weekly status reports that stakeholders rarely read. What adjustment would MOST likely improve stakeholder engagement?

Accepted Answer

Conduct stakeholder interviews to determine preferred format and frequency

Answer

Understanding stakeholder communication preferences through direct inquiry is the most effective way to improve engagement with status reports.

Question 5

Which of the following BEST describes a 'communication plan' in an organizational context?

Accepted Answer

A document that defines who receives what information, when, and through which channel

Answer

A communication plan specifies stakeholder audiences, message content, timing, and delivery channels to ensure systematic information flow.

(OM) Organizational Management Specialty Certification Practice Test