OM Leadership & Team Management 3

Question 1

A manager wants to build psychological safety on their team. Which action BEST fosters this environment?

Accepted Answer

Encouraging team members to speak up without fear of punishment

Answer

Psychological safety, as defined by Amy Edmondson, is built when team members feel safe to take risks and voice ideas without fear of negative consequences.

Question 2

Which type of power is derived from a leader's personal charisma and the admiration followers have for them?

Accepted Answer

Referent power

Answer

Referent power stems from others' desire to identify with or be like the leader, based on admiration and personal appeal.

Question 3

A team consistently meets targets but members report low satisfaction and high turnover. Which management dimension does the leader MOST need to improve?

Accepted Answer

People-oriented behaviors

Answer

The Blake-Mouton Managerial Grid shows that leaders need both task and people orientation; low concern for people leads to dissatisfaction and turnover.

Question 4

In situational leadership, a leader uses a 'coaching' style when a team member has:

Accepted Answer

High competence and variable commitment

Answer

Coaching (S3 or equivalent) is used with experienced employees who know their job but may lack confidence or motivation, requiring more two-way dialogue.

Question 5

Which communication channel is MOST appropriate for delivering sensitive performance feedback to an employee?

Accepted Answer

Face-to-face private meeting

Answer

Sensitive feedback requires a high-richness, private communication channel to allow for dialogue, tone, and confidentiality.

(OM) Organizational Management Specialty Certification Practice Test

(OM) Organizational Management Specialty Certification Practice Test

OM Leadership & Team Management 3