OM Leadership & Team Management 2

Question 1

A manager notices that a high-performing employee has become disengaged and less productive. According to Herzberg's Two-Factor Theory, which action is MOST likely to restore motivation?

Accepted Answer

Offer recognition and opportunities for advancement

Answer

Herzberg's motivators—recognition, achievement, and advancement—drive true job satisfaction, while hygiene factors like salary only prevent dissatisfaction.

Question 2

Which leadership style is MOST effective when managing a team of highly experienced experts who require little direction?

Accepted Answer

Delegative (Laissez-Faire)

Answer

Delegative leadership works best with self-sufficient, experienced teams who can manage their own tasks with minimal oversight.

Question 3

In Tuckman's stages of group development, during which stage do team members begin to challenge authority and compete for roles?

Accepted Answer

Storming

Answer

The Storming stage is characterized by interpersonal conflict, power struggles, and resistance to leadership as team members assert themselves.

Question 4

A project manager delegates a critical task to a team member but does not provide clear instructions or a deadline. This is an example of which delegation failure?

Accepted Answer

Incomplete delegation

Answer

Incomplete delegation occurs when authority is transferred without the necessary context, resources, or clear expectations for task completion.

Question 5

Which conflict resolution strategy results in a win-lose outcome where one party's needs are fully met at the expense of the other?

Accepted Answer

Forcing

Answer

Forcing (or competing) imposes one party's solution on the other, creating a win-lose dynamic that can damage team relationships.

(OM) Organizational Management Specialty Certification Practice Test

(OM) Organizational Management Specialty Certification Practice Test

OM Leadership & Team Management 2