OM OM Change Management & Organizational Transformation

Question 1

Which change management model uses the three stages of 'Unfreeze, Change, and Refreeze' to guide organizational transformation?

Accepted Answer

Lewin's Change Management Model

Answer

Lewin's Change Management Model describes change as a three-stage process: unfreezing current behaviors, making the change, and refreezing new behaviors.

Question 2

In Kotter's 8-Step Change Model, what is the FIRST step an organizational manager should take when initiating change?

Accepted Answer

Create a sense of urgency

Answer

Kotter's first step is creating a sense of urgency by helping stakeholders understand why change is necessary and time-sensitive.

Question 3

What does the 'A' in the ADKAR change management model stand for?

Accepted Answer

Awareness

Answer

In the ADKAR model, 'A' stands for Awareness — employees must first be aware of the need for change before they can support it.

Question 4

An organization is experiencing strong resistance to a new ERP system rollout. Which change management strategy is MOST effective for overcoming this resistance?

Accepted Answer

Involve resistant employees early in the implementation planning process

Answer

Involving resistant employees early in planning creates ownership and reduces fear, making them more likely to support and champion the change.

Question 5

Which type of organizational change is characterized by gradual, incremental adjustments rather than radical restructuring?

Accepted Answer

Evolutionary change

Answer

Evolutionary change refers to slow, incremental improvements made over time without fundamentally disrupting the organization's structure or culture.

(OM) Organizational Management Specialty Certification Practice Test

(OM) Organizational Management Specialty Certification Practice Test

OM OM Change Management & Organizational Transformation