OET Speaking: Building Patient Rapport 5

Question 1

A patient says they want to bring their partner into all decisions. The best response is to:

Accepted Answer

Welcome their wish to involve their partner and ask how they'd like that to work.

Answer

Respecting the patient's support preferences strengthens trust and collaboration.

Question 2

Which closing statement best leaves a patient feeling supported?

Accepted Answer

Before you go, is there anything else worrying you that we haven't covered?

Answer

A final open invitation shows the patient their concerns matter right to the end.

Question 3

A patient downplays severe pain to avoid being a 'bother'. The best rapport response is to:

Accepted Answer

Reassure them that reporting pain helps you help them, and gently explore the severity.

Answer

Encouraging honest reporting and exploring further protects the patient and shows care.

Question 4

How does mirroring a patient's language (using their own words) build rapport?

Accepted Answer

It shows you listened and helps them feel understood on their own terms.

Answer

Echoing a patient's chosen words demonstrates attentive listening and shared understanding.

Question 5

A patient appears confused by conflicting advice from another clinician. The best response is to:

Accepted Answer

Acknowledge the confusion and calmly clarify without criticising the colleague.

Answer

Clarifying respectfully resolves confusion while preserving trust in the care team.

(OET) Occupational English Test Practice Test