NZ Security Licence Conflict Management and Communication 2

Question 1

What is the 'use of force continuum' concept that NZ security guards should understand?

Accepted Answer

A graduated scale from officer presence through verbal commands, physical control, to defensive force — always using the minimum level necessary

Answer

The use of force continuum is a model showing graduated levels of response: presence, verbal commands, soft physical control, hard physical control, and defensive force. NZ security guards should always use the minimum level of force necessary and de-escalate at the earliest opportunity.

Question 2

Under NZ law, what constitutes 'reasonable force' in the context of security work?

Accepted Answer

Force that is proportionate to the threat, necessary in the circumstances, and the minimum required to achieve a lawful purpose

Answer

Reasonable force in NZ law must meet three criteria: it must be proportionate to the threat faced, necessary in the circumstances (no lesser alternative available), and limited to the minimum required to achieve the lawful purpose (removal of trespasser, citizen's arrest, self-defence).

Question 3

In NZ security, what communication technique should be used when dealing with a person who has a weapon?

Accepted Answer

Maintain distance, keep others clear, speak calmly, avoid sudden movements, do not try to disarm them, and call police (111) immediately

Answer

When a weapon is involved, NZ security training emphasises: maintain a safe distance, keep bystanders clear, speak calmly without threatening, avoid sudden movements, do NOT attempt to disarm the person (this is a police task), and call 111 immediately.

Question 4

What is the NZ security industry standard for writing incident reports?

Accepted Answer

Reports should be factual, objective, include who/what/when/where/why/how, use clear language, and be completed as soon as practicable after the incident

Answer

NZ incident reports should be factual and objective (not opinion-based), cover the 5W1H (who, what, when, where, why, how), use clear and professional language, be written as soon as practicable, and include the guard's name, time, and any witnesses.

Question 5

In NZ, what is the correct procedure for a security guard who witnesses a patron collapse and become unconscious?

Accepted Answer

Check for danger, call 111, assess for breathing, commence CPR if not breathing, and use an AED if available

Answer

NZ security guards should follow the DRSABCD (Danger, Response, Send for help, Airway, Breathing, CPR, Defibrillation) protocol. Check for danger, call 111, check breathing, begin CPR if not breathing normally, and use an AED as soon as one is available.

NZ Security Licence Practice Test

NZ Security Licence Practice Test

NZ Security Licence Conflict Management and Communication 2