NZ Security Licence Conflict Management and Communication 2 — Questions and Answers
Question 1: What is the 'use of force continuum' concept that NZ security guards should understand?
- A graduated scale from officer presence through verbal commands, physical control, to defensive force — always using the minimum level necessary (Correct answer)
- A fixed set of martial arts techniques for security guards
- A ranking of weapons from least to most lethal
- A scale measuring the aggressiveness of a suspect
Correct answer: A graduated scale from officer presence through verbal commands, physical control, to defensive force — always using the minimum level necessary
The use of force continuum is a model showing graduated levels of response: presence, verbal commands, soft physical control, hard physical control, and defensive force. NZ security guards should always use the minimum level of force necessary and de-escalate at the earliest opportunity.
Question 2: Under NZ law, what constitutes 'reasonable force' in the context of security work?
- Force that is proportionate to the threat, necessary in the circumstances, and the minimum required to achieve a lawful purpose (Correct answer)
- Any amount of force used to protect property
- Force approved by the security company manager
- Force that does not leave visible bruises or marks
Correct answer: Force that is proportionate to the threat, necessary in the circumstances, and the minimum required to achieve a lawful purpose
Reasonable force in NZ law must meet three criteria: it must be proportionate to the threat faced, necessary in the circumstances (no lesser alternative available), and limited to the minimum required to achieve the lawful purpose (removal of trespasser, citizen's arrest, self-defence).
Question 3: In NZ security, what communication technique should be used when dealing with a person who has a weapon?
- Maintain distance, keep others clear, speak calmly, avoid sudden movements, do not try to disarm them, and call police (111) immediately (Correct answer)
- Approach confidently and demand they drop the weapon
- Use physical force to disarm the person as quickly as possible
- Run away and let someone else deal with it
Correct answer: Maintain distance, keep others clear, speak calmly, avoid sudden movements, do not try to disarm them, and call police (111) immediately
When a weapon is involved, NZ security training emphasises: maintain a safe distance, keep bystanders clear, speak calmly without threatening, avoid sudden movements, do NOT attempt to disarm the person (this is a police task), and call 111 immediately.
Question 4: What is the NZ security industry standard for writing incident reports?
- Reports should be factual, objective, include who/what/when/where/why/how, use clear language, and be completed as soon as practicable after the incident (Correct answer)
- Reports are optional and only needed for serious incidents
- Reports should include the guard's personal opinion about fault
- Reports should be as brief as possible — one sentence is sufficient
Correct answer: Reports should be factual, objective, include who/what/when/where/why/how, use clear language, and be completed as soon as practicable after the incident
NZ incident reports should be factual and objective (not opinion-based), cover the 5W1H (who, what, when, where, why, how), use clear and professional language, be written as soon as practicable, and include the guard's name, time, and any witnesses.
Question 5: In NZ, what is the correct procedure for a security guard who witnesses a patron collapse and become unconscious?
- Check for danger, call 111, assess for breathing, commence CPR if not breathing, and use an AED if available (Correct answer)
- Move the person to a back room to avoid causing a scene
- Give the person water and wait for them to wake up
- Only call 111 if the person does not wake up within 10 minutes
Correct answer: Check for danger, call 111, assess for breathing, commence CPR if not breathing, and use an AED if available
NZ security guards should follow the DRSABCD (Danger, Response, Send for help, Airway, Breathing, CPR, Defibrillation) protocol. Check for danger, call 111, check breathing, begin CPR if not breathing normally, and use an AED as soon as one is available.
Question 6: What does the NZ Human Rights Act 1993 require of security guards regarding non-discrimination?
- Security guards must not discriminate based on race, colour, ethnic origin, sex, sexual orientation, religion, disability, age, or political opinion when performing their duties (Correct answer)
- The Human Rights Act does not apply to private security work
- Discrimination is only prohibited in government buildings
- Security guards may discriminate based on appearance for venue image purposes
Correct answer: Security guards must not discriminate based on race, colour, ethnic origin, sex, sexual orientation, religion, disability, age, or political opinion when performing their duties
The NZ Human Rights Act 1993 prohibits discrimination on specified grounds including race, colour, ethnic origin, sex, sexual orientation, religion, disability, and age. Security guards must not discriminate on these grounds when deciding entry, treatment, or removal of people.
NZ Security Licence Conflict Management and Communication 2
What is the 'use of force continuum' concept that NZ security guards should understand?