NYC Problem Sensitivity and Judgment 5

Question 1

A city employee working remotely discovers that their agency-issued laptop has been infected with malware. The most appropriate immediate action is to:

Accepted Answer

Disconnect the laptop from the internet and report the incident to IT security immediately

Answer

Run a personal antivirus scan and delete suspicious files independently

Answer

Continue working and report it at the end of the week

Answer

Wipe and reinstall the operating system without notifying IT

Question 2

An NYC employee witnesses a supervisor making a decision that the employee believes violates agency policy. The most appropriate first step is to:

Accepted Answer

Politely raise the concern with the supervisor, citing the specific policy, and escalate if unresolved

Answer

Comply with the supervisor's decision and document personal objection privately

Answer

Immediately report the supervisor to the press

Answer

Refuse to carry out any task related to the decision without prior discussion

Question 3

A public works crew arrives at a job site and finds conditions significantly different from what was described in the work order — specifically, the area is partially flooded. The crew leader should:

Accepted Answer

Stop work, document the conditions, and contact the supervisor for revised instructions before proceeding

Answer

Begin the work carefully despite the changed conditions

Answer

Complete the portions of the job unaffected by flooding and leave

Answer

Return to the depot and wait for conditions to improve without notifying anyone

Question 4

A city employee is assigned to verify the eligibility of applicants for a city benefit program. The employee discovers that one applicant is a personal friend who does not meet the income requirements. The employee should:

Accepted Answer

Deny the application based on the eligibility criteria and, if necessary, disclose the relationship to a supervisor

Answer

Approve the application to help a friend in need

Answer

Refer the application to a colleague without disclosure

Answer

Delay processing the application indefinitely to avoid making a difficult decision

Question 5

A parks maintenance worker notices a section of a children's playground has a broken piece of equipment with a sharp, exposed edge. The worker does not have the replacement part available. The best action is to:

Accepted Answer

Immediately close off the broken equipment with barrier tape and report it for urgent repair

Answer

Mark the hazard on a maintenance log for the next scheduled repair

Answer

Leave the equipment in service since children should be supervised by adults

Answer

Post a warning sign on the equipment and allow its continued use

Question 6

An NYC employee receives a call from someone claiming to be from another city agency requesting sensitive internal data over the phone without prior authorization. The employee should:

Accepted Answer

Decline to share the data and ask the requester to submit a formal, authorized written request through official channels

Answer

Provide the data since the caller claims to be a city employee

Answer

Ask the caller for their phone number and call them back immediately

Answer

Transfer the call to a supervisor without explaining why

Question 7

A city employee notices that a frequently used emergency exit in their office building is blocked by boxes that a colleague stored there 'temporarily.' The employee should:

Accepted Answer

Move the boxes themselves if possible and notify a supervisor about the violation

Answer

Leave the boxes since it is a temporary situation

Answer

Email the colleague to ask them to move the boxes when convenient

Answer

Report the blockage anonymously to avoid conflict