NYC Problem Sensitivity and Judgment 2

Question 1

A city sanitation worker notices that a resident's recycling bin contains hazardous materials mixed with regular recyclables. What is the most appropriate immediate action?

Accepted Answer

Leave the bin uncollected and attach a notice explaining proper disposal

Answer

Empty the bin into the recycling truck to avoid delay

Answer

Remove the hazardous items by hand and collect the rest

Answer

Report the violation to police immediately

Question 2

During a routine building inspection, an NYC inspector discovers a stairwell exit light that is non-functional. The building is occupied. The inspector should FIRST:

Accepted Answer

Notify the building superintendent and require prompt correction before leaving

Answer

Issue a formal violation and schedule a follow-up in 30 days

Answer

Order immediate evacuation of all tenants

Answer

Document the issue and include it in the end-of-day report

Question 3

A public library employee observes a patron who appears confused, is speaking to themselves, and has been sitting in the same spot for six hours. The most appropriate first step is to:

Accepted Answer

Approach calmly, ask if the patron needs assistance, and offer available resources

Answer

Call 911 immediately to have the patron removed

Answer

Ignore the situation since the patron is not causing a disturbance

Answer

Ask other patrons to move away from the individual

Question 4

A parks department employee finds graffiti on playground equipment that contains offensive language visible to children. The employee should:

Accepted Answer

Photograph it, report it through the proper channel, and cover or remove it the same day if possible

Answer

Wait for the weekly maintenance crew to address it

Answer

Post a sign warning parents about the content

Answer

File a police report before taking any other action

Question 5

A transit authority employee notices that a fellow employee is operating a vehicle while appearing drowsy — yawning repeatedly and drifting slightly in the lane. The best response is to:

Accepted Answer

Report the observation to a supervisor immediately so the driver can be relieved

Answer

Wait to see if the behavior continues before saying anything

Answer

Confront the driver loudly to wake them up

Answer

Note the incident in a personal log for future reference

Question 6

An NYC social services worker learns from a client's child that the family has no food at home and hasn't eaten since yesterday. The worker's MOST urgent action should be to:

Accepted Answer

Provide information about food pantries and connect the family to emergency food assistance the same day

Answer

Schedule a home visit for next week to assess the situation

Answer

Contact child protective services before doing anything else

Answer

Document the statement and wait for the parent to request help

Question 7

A city employee receives two conflicting instructions from two different supervisors about how to handle a sensitive personnel matter. The most appropriate action is to:

Accepted Answer

Inform both supervisors of the conflict and ask them to align on a single directive

Answer

Follow the instruction from whichever supervisor is senior in rank

Answer

Do nothing until the matter resolves itself

Answer

Choose whichever instruction seems easier to implement