NSA Client Communication & Confidentiality 2

Question 1

A borrower asks a Notary Signing Agent to email a copy of their signed loan documents to a family member. What should the NSA do?

Accepted Answer

Decline and explain that documents must be returned only to the lender or title company

Answer

Signed loan documents are confidential and must be returned only to the designated lender or title company, not third parties.

Question 2

Which of the following best describes the NSA's duty regarding non-public personal information (NPI) encountered during a signing?

Accepted Answer

Protect it from unauthorized disclosure at all times

Answer

NSAs must safeguard all non-public personal information and never disclose it to unauthorized parties.

Question 3

A lender instructs the NSA not to discuss interest rates with the borrower. The borrower asks about their rate during the signing. What is the correct response?

Accepted Answer

Tell the borrower you are not authorized to discuss loan terms and direct them to their lender

Answer

NSAs must follow lender instructions and direct borrowers to their lender or loan officer for questions about loan terms.

Question 4

After completing a signing, an NSA mentions the borrower's name and new address on a professional social media post to showcase their work. This action is:

Accepted Answer

A breach of confidentiality and professional ethics

Answer

Disclosing any borrower identifying information on social media violates confidentiality obligations regardless of what financial details are included.

Question 5

An NSA discovers that the borrower's Social Security Number is printed on a document left behind at the signing table. What should the NSA do?

Accepted Answer

Secure the document and return it with the loan package to the lender or title company

Answer

Any document containing sensitive borrower data should be secured and returned with the closing package to the appropriate party.

(NSA) Notary Signing Agent Certification Practice Test

(NSA) Notary Signing Agent Certification Practice Test

NSA Client Communication & Confidentiality 2