Patient Interaction & Communication Flashcards

A patient's name band is missing on an inpatient unit. What should the phlebotomist do?

Answer: Not draw until the nurse places a correct ID band on the patient

Inpatients must wear an ID band before collection; the nurse is responsible for applying it.

Which statement violates a patient's right to dignity during a draw?

Answer: Addressing the patient by "honey" or "sweetie"

Terms of endearment like "honey" are unprofessional and can feel condescending, while the other options support dignity.

Cultural sensitivity requires a phlebotomist to do which of the following when a patient requests a same-gender collector for religious reasons?

Answer: Accommodate the request when possible per facility policy

Reasonable accommodation of cultural or religious preferences demonstrates respect and patient-centered care.

A patient asks, "Is this going to hurt?" Which response is most appropriate?

Answer: "You'll feel a quick pinch, and I'll let you know right before."

Honest, reassuring warnings build trust and help the patient prepare.

A physician enters the room while the phlebotomist is mid-draw and asks to examine the patient. What should the phlebotomist do?

Answer: Politely inform the physician the draw will take a moment and complete it if safe to do so

Completing an in-progress draw safely while courteously communicating avoids an additional stick for the patient.

A teenage outpatient (age 15) arrives alone for a routine draw. What is generally required?

Answer: Consent from a parent or legal guardian, unless state law provides an exception

Minors generally require parental or guardian consent except where state laws allow minors to consent to specific services.

Which phrase best uses professional, plain language with a patient?

Answer: "I'm going to take a blood sample from the inside of your elbow."

Plain, non-technical language ensures the patient understands the procedure.