NHI Communication Skills 4

Question 1

When a patient is angry and raising their voice, the healthcare worker should FIRST:

Accepted Answer

Remain calm, speak slowly, and acknowledge the patient's feelings

Answer

De-escalation begins with a calm demeanor and empathetic acknowledgment, which can reduce the patient's emotional intensity.

Question 2

Which type of communication includes facial expressions, gestures, and posture?

Accepted Answer

Nonverbal communication

Answer

Nonverbal communication encompasses all body language cues such as facial expressions, gestures, eye contact, and posture.

Question 3

A healthcare worker who uses the term 'hypertension' with a patient who has limited health literacy should instead say:

Accepted Answer

High blood pressure

Answer

Plain language alternatives like 'high blood pressure' are more accessible to patients with limited health literacy.

Question 4

Which behavior demonstrates professional boundaries in patient communication?

Accepted Answer

Maintaining a warm, respectful relationship focused on the patient's health needs

Answer

Professional boundaries ensure the relationship remains therapeutic and focused on the patient's care rather than personal connections.

Question 5

Feedback in the communication process is best described as:

Accepted Answer

The receiver's response that confirms the message was received and understood

Answer

Feedback closes the communication loop by allowing the sender to verify whether the message was received and understood correctly.

(NHI) National Healthcareer Institute Certification Practice Test