NHI Communication Skills 4

Question 1

When a patient is angry and raising their voice, the healthcare worker should FIRST:

Accepted Answer

Remain calm, speak slowly, and acknowledge the patient's feelings

Answer

Match the patient's tone to assert authority

Answer

Immediately involve security personnel

Answer

Ask the patient to leave until they calm down

Question 2

Which type of communication includes facial expressions, gestures, and posture?

Accepted Answer

Nonverbal communication

Answer

Verbal communication

Answer

Written communication

Answer

Formal communication

Question 3

A healthcare worker who uses the term 'hypertension' with a patient who has limited health literacy should instead say:

Accepted Answer

High blood pressure

Answer

Tachycardia

Answer

Elevated diastolic reading

Answer

Cardiovascular risk factor

Question 4

Which behavior demonstrates professional boundaries in patient communication?

Accepted Answer

Maintaining a warm, respectful relationship focused on the patient's health needs

Answer

Sharing personal stories to build rapport during every visit

Answer

Giving a patient your personal cell phone number for after-hours questions

Answer

Accepting gifts from a patient to show you appreciate them

Question 5

Feedback in the communication process is best described as:

Accepted Answer

The receiver's response that confirms the message was received and understood

Answer

The original message sent by the healthcare worker

Answer

The medium through which a message is delivered

Answer

The background noise that interferes with the message

Question 6

When working with a patient who does not speak English, the BEST practice is to:

Accepted Answer

Use a qualified medical interpreter or translation service

Answer

Use a bilingual family member as an interpreter for all clinical conversations

Answer

Speak slowly in English and use hand gestures

Answer

Limit communication to written notes translated by a phone app

Question 7

Which statement about written communication in healthcare is TRUE?

Accepted Answer

All entries should be signed, dated, and written in permanent ink

Answer

Written records can be altered without consequence if an error is found

Answer

'Wite-Out' or scribbling can be used to correct errors in paper records

Answer

It is acceptable to leave blank spaces in a form for later completion