NHI Administrative Duties and Records Questions and Answers

Question 1

A medical office schedules three patients at the beginning of each hour, who are then seen in the order they arrive. Which scheduling method is being used?

Accepted Answer

Wave scheduling

Answer

Stream scheduling

Answer

Double-booking

Answer

Open hours

Question 2

When using a terminal digit filing system for medical records, how are the digits in the patient's record number read to determine the correct filing order?

Accepted Answer

From right to left, typically in pairs or groups of digits

Answer

From left to right, as one continuous number

Answer

By the middle pair of digits first, then the left, then the right

Answer

Alphabetically by the patient's last name

Question 3

A medical assistant documents a patient's vital signs in their electronic health record. Under which component of the SOAP note format would this information be recorded?

Accepted Answer

Objective

Answer

Subjective

Answer

Assessment

Answer

Plan

Question 4

A patient arrives at the clinic and requests a complete copy of their medical records. According to HIPAA guidelines, which of the following is the most critical first step for the administrative staff to take?

Accepted Answer

Require the patient to complete and sign a valid Release of Information form

Answer

Inform the patient that records can only be sent to another physician

Answer

Immediately print the records while the patient waits

Answer

Ask the patient for verbal confirmation of their identity and date of birth

Question 5

An administrative medical assistant is checking in a Medicare patient for a procedure that is often not covered. The assistant provides a form explaining that the patient may be financially responsible if Medicare denies the claim. What is this form called?

Accepted Answer

Advance Beneficiary Notice of Noncoverage (ABN)

Answer

HIPAA Notice of Privacy Practices

Answer

Encounter Form

Answer

Assignment of Benefits

Question 6

Which of the following is a primary administrative duty during the patient check-in process to ensure accurate billing and proper patient identification?

Accepted Answer

Making a photocopy or digital scan of the patient's photo ID and insurance card

Answer

Asking the patient to list all their current medications from memory

Answer

Scheduling the patient's next follow-up appointment before they see the provider

Answer

Escorting the patient directly to the examination room upon arrival